====== Generic support request answer  ======

If you have got this page as a link in an answer to your question or issue about LoxBerry or a plugin, you may have delivered to little information to help you.

Keep in mind that all this work is done for free. Please take //your// time to provide enough information. Here is a list what you can find out on your LoxBerry.

===== Try before any support request =====

  * Have you searched the wiki?
  * Have you searched the loxforum, especially the thread about the plugin in error?
  * In that plugin thread, have you really scrolled some comments up and read?
  * Have you already run LoxBerry Update to the latest "Release" version?
  * Have you updated your plugin to the latest version?
  * Does your network communication from Miniserver to LoxBerry work? (https://www.loxone.com/enen/kb/ping-function-block/)
  * Have you temporary set the loglevel of the plugin to "Debug" and read the log what error occours?

===== Provide the following information: =====

  * Exact version of your LoxBerry
  * Exact version of your plugin (if the issue is about a plugin)
  * What platform (Raspberry 1/2/3/... or what VM)
  * if available used syntax/URL
  * Exact error message (if you can see it) and/or
  * Screenshot of the error or of the setting that does not work
  * [[haufig_gestellte_fragen_faq:view_web_page_logfiles_within_the_webinterface|Logfile of LoxBerry]] and/or the plugin
  * Did it work at any time before (before you have change something...)

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LoxBerry and the plugins are provided for free, and the support is done for free in the developers spare time. Do not play a quiz game with the developers and provide as much information as possible. Show that you are determined to help the developer to solve your issue.

Thank you!